Anytime Pest Products offers free shipping on orders of $50 or more. We charge a flat $12 for all orders under $50.
We provide tracking information by email to our customers for orders placed through our website from our distributor, Solutions Pest & Lawn. This will come in the form of an email with “Solutions Pest & Lawn” and your order number in the subject line. Please check your spam filter if you do not receive this email. It is the responsibility of our customers to be aware of the tracking information and be on the lookout for their order to arrive.
If you do not receive your order in a timely manner you must let us know no later than 7 days after shipment so that we can do our part to assist you in this matter. We cannot be held responsible for lost orders if we are not notified within 7 days from the time that the orders leave our facility. The carriers do not contact us to let us know that these orders are lost in transit.
We strive to give our customers the best customer service and we will make every effort to ship your order as soon as it is processed through our system. Most orders received before 2:00 PM EST will be shipped within one business day. Customers will be notified by email of out of stock products, and the order will be shipped when available. We will do our best to notify you of the estimated time of shipping. You won’t have to re-order.
Billing & Delivery Information
Once you are in the Checkout Screen you will need to make sure that your Billing and Shipping Information is correct. If your Shipping Information is different, you must change it to the correct Shipping Address. If the Billing & Shipping is the same, you do not have to change anything.
In order to verify your payment information, your Billing Information must match to what is filed with your Credit Card Account. We accept payments through major credit cards/debit cards (Visa, MasterCard, American Express or Discover).
Shipping Time Period
We do not ship on Saturdays or Sundays, or on Holidays. Orders placed on these days will be shipped the following Business Day. Shipping days are Monday through Friday.
Free shipping is available to the Contiguous United States. Free shipping is provided to our customers and will be sent by FedEx, FedEx SmartPost (which is picked up by FedEx at our Facility and delivered to you by USPS) or USPS (whichever option is most economical) for all orders in the Contiguous United States (not including Hawaii, Alaska, and U.S. Territories). These orders will take 3-5 business days to arrive after your order has been processed and picked up by the carrier. Our Free Shipping promotion applies only to the lower 48 states. Additional fees may apply for expedited shipping and larger orders. You will see these options on the checkout screen.
For large orders, please call our Customer Service Department for special pricing, at 832-556-9315.
We can ONLY ship to PO Boxes if the packages are small and if the Post Office allows for the product to be received, so please make sure that you update the address in the ship-to-address field. We do our best to catch any of these errors, but with the volume of orders, we are not always 100% successful. Customers will incur additional shipping charges to have the item redirected. Please read out Wrong Address Charge Statement Below.
Orders past 30 days MUST be unopened and sealed in their original form in order to return the product for a refund. You must contact our Customer Service Department before 30 days.
FedEx Home Delivery is guaranteed to be delivered by FedEx 1-5 business days within the Contiguous U.S., 3-7 business days to Alaska & Hawaii. Delivery times are Monday through Saturday between 9 AM & 8 PM. FedEx Home Delivery cannot deliver to P.O. Boxes. No Hazardous materials, except ORM-D and Limited Quantity.
FedEx 2-Day Delivery is an available option to the Contiguous United States. 2-Day delivery is delivered by FedEx by 8:00 PM within 2 business days after the order has processed to most areas. Orders placed after 12:00 PM CST will be shipped out of our facility the next business day.
Shipping to Hawaii, Alaska & U.S. Territories
There will be an additional charge to Hawaii, Alaska & U.S. Territories. The charges will be applied based on size, weight, & destination. Restrictions set by the Carriers may not allow certain items to be delivered to these destinations due to distance or cost.
Regulated States Disclaimer
Our pest control products are federally registered with the Environmental Protection Agency (EPA). Some state Departments of Agriculture have placed additional restrictions on active ingredients or products that either does not allow them to be sold in the state or require customers to have Certified Applicators Licenses before purchasing. If you try to purchase an item that is restricted in your state, you will receive a notice. Please give us a call and we can suggest other options.
Solutions tries to adhere to all state regulations, but the constant change makes it impossible to be 100% accurate. If you find something that either should or should not be sold in your state, please let us know and we will get it fixed on our end.
When can I expect my product to be delivered?
Most orders are processed and shipped out within one business day after your order is received. As soon as your order is processed and the label has been printed for shipping, you will receive an email with your order number and tracking number (if available). Your tracking information will update within 24-48 hours after your order has been picked up by the carrier. However, if you have a special order item or if the item will be drop-shipped, you may not receive a tracking number. The tracking information may take up to 24-48 hours to update online.
Our Free Shipping promotion applies only to the Contiguous United States. Additional fees may apply for expedited shipping and larger orders. You will see these options on the checkout screen. For large orders, please call our Customer Service Department for special pricing at 1-800-479-6583 option 1. You can expect your order to be delivered to you within 4-7 business days from the Shipping Date.
Please note that some packages may take longer depending on the type of product, weight of the order, and/or the destination to where the package is to be delivered. Items delivered to Hawaii, Alaska and U.S. Territories may take up to 2 weeks to complete delivery. Please be aware that if your order has multiple products and cannot fit in one package, you may not get your entire order on the first day and the rest of your order will be delivered to you with 1-2 business days later.
Also note that orders with Expedited Shipping, tracking will begin once the order is shipped from our warehouse, not once you place your order.
Will my expedited shipping be refunded when I return an item?
If you pay for expedited shipping and then decide to return an item, your shipping costs will not be refunded. You will only receive a refund for the item(s) that are being returned.
If I paid for expedited shipping and received the wrong product, do I get a refund on my shipping?
If we ship your order out on time and you receive it on time but receive the wrong item, you will not be refunded for shipping. We will do out best to correct your order by sending you a return label. You will need to return the wrong item and once we see the update on the tracking return, we will immediately process the refund or ship the correct item. You will only receive a refund for the item(s) you purchased because we shipped the order on time.